What Shipping Methods Are Available?
Our shipments are primarily fulfilled via DHL Express, and follows their terms and conditions which can be found here: http://www.dhl.com/en/express/shipping/shipping_advice/terms_conditions.html
How Long Will It Take To Get My Package?
As soon as your payment has been processed, shipping and fulfilment takes 7-15 day.( Depending on your location and local traffic condition).
Do You Ship Internationally?
Due to Shipping issue and promotion condition. we are currently only shipping for the U.S.A.
(excluded Alaska and Hawaii Region at the moment.)
Thank you for your understanding. We will add up more shipping place soon!
Feel free to write to marketing@iochow.com for more info on shipping.
Payment Information
What Payment Methods Are Accepted?
We currently accept Paypal and Credit Card (Diners Club, JCB, Discover, Mastercard, VISA, American Express) payments.
Is Buying On-Line Safe?
All your shopping information will be covered by our Terms & Conditions. Also, our website is secured by SiteLock ™， protects the iochow website from hackers, spam, viruses, and scams, removes malware, and provides PCI Compliance.
SSl Certificate has installed in ‘iochow.com’. (SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.)However, please ensure your computer is in Safe without computer viruses during the purchase process.
Orders and Returns
How do I place an Order?
Simply click the ‘Add to Cart’ button then click the ‘Cart’ button on the top right above the page to process Check out, Once you finish the checkout process, the order will automatically be placed.
Do I need an account to place an order?
You can place an order without any account, however, we suggest login with a registered user or FaceBook Acc that could allow you manage your order and shipping information.
Who should I contact if I have any queries?
You could leave your comment in iochow.com or message us via Facebook, Instagram or Twitter.
Click the ‘Contact’ button at the bottom of the home page to leave a reply.
Or directly sent an Email to: marketing@iochow.com
How Do I Track My Order?
Simply click the ‘Account’ button on the top right of the page, then click ‘Order Tracking’ menu to track your order.
How Can I Return a Product?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more detail please refer to our refund policy